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Bondell FAQ
Our Mission Statement
At Bondell, our mission is to educate and empower individuals on the importance of clean makeup brushes and doing a regular refresh by replacing them. We believe that routinely updating your brush collection not only ensures optimal makeup application, but also promotes healthier skin and utmost beauty hygiene.
Brush Set Details
100% Synthetic
Imitation goat hair bristles
Can be used for liquid, cream, or powder product
Virtually shed-less
Soft / silky
Densely packed (better for application / not wasting product)
Non Absorbent (won’t waste your makeup)
Shipping
All new orders are processed within 1-5 business days, this excludes pre-orders. Orders are not processed on weekends or holidays. If necessary, our team will have your replenishment shipped out to arrive early to ensure you have your replenishment ready to go. If we are experiencing a high volume of orders, order processing may be delayed. If your order experiences a significant delay in processing, you will be contacted via email. Shipping charges for your order will be calculated and displayed at checkout. Bondell currently only ships to the US, but we hope to ship internationally in the future!
Refund/Cancellation Policy
Unfortunately, due to hygienic reasons we are unable to accept returns at this time. If there is an issue with your shipment, please contact us for further help. On a 90 day subscription model- if you wish to cancel your membership with us, please do so.
Lost / Stolen Packages
Bondell is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for your order. Bondell is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. If your address should change before your next shipment, Bondell requires that you update your address in your profile no less than 2 weeks before you should expect your next delivery. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes. Once an order has shipped we cannot make any changes to your shipping address. We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided. Bondell is not liable for any products damaged or lost during shipping, however please contact us if your order is lost or damaged by the carrier and we will file a claim for you.
Bondell is a makeup brush subscription service built off of passion for skincare, hygiene and beauty convenience. Members receive the entire product line which includes a variety of fool-proof brushes that make your glam seamless. Don't let dirty brushes compromise the health and beauty of your skin.