FAQ

Find the most frequently asked questions below.

At Bondell, our mission is to educate and empower individuals on the importance of clean makeup brushes and doing a regular refresh by replacing them. We believe that routinely updating your brush collection not only ensures optimal makeup application, but also promotes healthier skin and utmost beauty hygiene.

A long time dream of an idea, built into a business - Bondell makes high quality, clean makeup brushes a convenient and elevated experience. While dealing with stubborn skin issues and being a clean freak, Ellie came up with a unique solution to boost her skincare routine: changing out her makeup brushes. After time and time again of cleaning her brushes, she realized that they never returned to their original, luxurious quality that we pay for. Therefore not only sacrificing the brushes application, but never feeling free of old bacteria.

We all know, but tend to look away from the fact that our makeup brushes are harvesting bacteria. Washing your makeup brushes, although a common practice, may not be completely eliminating all of the bacteria and gunk lurking within the bristles. While washing them can effectively remove the surface dirt, oil, and color residue from product, deeper layers of bacteria may still remain even after thorough cleaning. This is where the solution of letting Bondell replace your brush set comes into play.

Bondell is a makeup brush subscription service built off of passion for skincare, hygiene and beauty convenience. Members receive the entire product line which includes a variety of fool-proof brushes that make your glam seamless. Don't let dirty brushes compromise the health and beauty of your skin.

Bringing you ultimate convenience and quality, Bondell takes a never before seen approach to skincare. A brand built on passion for skincare and beauty hygiene.

 

♥ A mission to provide and replenish high quality brushes for better skin and beauty hygiene

 

♥ To disrupt the beauty and skincare industry with a new, efficient approach

 

♥  Female founded, community driven

 

♥ Reducing your overall product waste with densely packed bristles to provide a flawless application

 

♥ Made in the USA. Vegan + Cruelty free

It's important to recognize that washing your makeup brushes, although a necessary practice, may not completely eliminate all bacteria that may be lurking within the bristles. While washing can effectively remove surface dirt, oil, and color residue, deeper layers of bacteria may still remain even after thorough cleaning. This is where the solution of replacing your brush set entirely comes into play. By regularly updating your brush collection, you ensure a fresh start with clean and bacteria-free brushes, enhancing both the hygiene and quality of your makeup application. Embracing the practice of periodically changing out your brushes not only prioritizes your skin's health but also ensures optimal performance, maintaining the integrity of your brushes for a flawless makeup experience.

100% Synthetic
Imitation goat hair bristles
Can be used for liquid, cream, or powder product
Virtually shed-less
Soft / silky
Densely packed (better for application / not wasting product)
Non Absorbent (won’t waste your makeup)

All new orders are processed within 1-5 business days, this excludes pre-orders. Orders are not processed on weekends or holidays. If necessary, our team will have your replenishment shipped out to arrive early to ensure you have your replenishment ready to go. If we are experiencing a high volume of orders, order processing may be delayed. If your order experiences a significant delay in processing, you will be contacted via email. Shipping charges for your order will be calculated and displayed at checkout. Bondell currently only ships to the US, but we hope to ship internationally in the future!

Unfortunately, due to hygienic reasons we are unable to accept returns at this time. If there is an issue with your shipment, please contact us for further help. On a 90 day subscription model- if you wish to cancel your membership with us, please do so.

Bondell is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for your order. Bondell is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. If your address should change before your next shipment, Bondell requires that you update your address in your profile no less than 2 weeks before you should expect your next delivery. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes. Once an order has shipped we cannot make any changes to your shipping address. We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided. Bondell is not liable for any products damaged or lost during shipping, however please contact us if your order is lost or damaged by the carrier and we will file a claim for you.

If you wish to cancel your membership, please email
membership@bondell.com